Flipline Forum

General => Help and Support => Topic started by: Ianiant on June 12, 2018, 06:42:17 PM



Title: Problem with Purchasing Packs in Papa Louie Pals
Post by: Ianiant on June 12, 2018, 06:42:17 PM
Earlier today, my friend Fathan tried to purchase the Freezeria pack for Papa Louie Pals, but he received the following error upon purchasing:

Fathan [Jun 12 08:31 PM]:   It says my account is not safe

Do you have any fixes for this?


Title: Re: Problem with Purchasing Packs in Papa Louie Pals
Post by: Ianiant on June 13, 2018, 01:07:54 PM
Bump


Title: Re: Problem with Purchasing Packs in Papa Louie Pals
Post by: Matt on June 13, 2018, 01:41:14 PM
I've heard of this happening with the Google Play Store if you live in certain countries and use Carrier Billing (all purchases are charged to your phone bill instead of a credit card), or if you use certain international credit cards (some cards in Vietnam and the Philippines seem to be more prone to this.)

Google recommends that you first verify your identity:
https://support.google.com/googleplay/answer/7259177?hl=en

And has some options for fixing issues like this for your payment method:
https://support.google.com/googleplay/answer/1267137?hl=en