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1  General / Help and Support / Re: PLP Glitches on: Today at 02:03:34 PM
Just saw in the Shoutbox that you mentioned that you can't get the packs you've already purchased onto your new account -- did you change to a different Apple ID?  

I'm reasonably sure for both Apple and Google, once you download an app as a specific user (Apple ID or Google Account), you can't ever make any purchases within that app if you're signed in with a different user account, all purchases will always have to come from the original Apple ID or Google Account that you were using when you first installed the app.  If you did change to a new Apple ID, make sure you're signed in with the original Apple ID before trying to make a purchase (on iOS this would be under the Settings app > iTunes & App Store > Apple ID).  If it's not the original Apple ID shown there, tap it and choose Sign Out, then tap again and enter the original Apple ID.
2  General / Help and Support / Re: PLP Glitches on: Today at 01:02:40 PM
i'm still unable to purchase the packs (the 'sorry, try again later' thing).

I'm on iOS and I've never had issues purchasing them. It doesn't work with WiFi nor cellular data.

Hmm, so I believe there are two types of messages -- if it won't let you buy them at all you'll see "Sorry, you can't make purchases right now!", and if it DOES let you attempt to buy it, but there's a problem during the purchase process, it will show the "Sorry, try again later" message.  Does that sound correct, where you've clicked the button to buy it and you get that "Sorry, try again later" message?

Have you tried going to the settings menu and tapping "Restore Purchases"?  This can sometimes fix any issues that occurred during making purchases.  Also there's no chance that you've disabled being able to make in-app purchases on your device (or have any parental controls or family account controls that prevents them)?
3  Apps / Papa Louie Pals / Re: Suggestions on: August 07, 2020, 09:45:29 AM
I made 2 more poses cuz why not


This one is now in the 1.8.2 update!
4  General / Help and Support / Re: PLP Glitches on: August 07, 2020, 07:15:00 AM
Yeah, if there are glitches that haven't been fixed (like that one), it's probably because there aren't any really good solutions to fix it  Grin (without breaking a ton of other things in the process)
5  General / Help and Support / Re: PLP Glitches on: August 07, 2020, 07:06:35 AM
The newest update (1.8.2) is out, which should fix all of the issues that I mentioned before:

For reference, here are the glitches I'm working on fixing for an update:

- Doan's shoes for Style A/B switched (link)

- Fix Doan's shoelaces for Halloween costume (link)

- Fix Neptune's Feast toga sleeves (link)

- Fix hair glitches with long hair (link and link)

- Fix music/body props disappearing when you start changing clothing and then click back/cancel (link)

- Fix problem with work gloves (link)

- Adjust Utah-style hair to look better with other bangs

- Adjust Utah-style bangs to look better with other hairstyles

- Attempt to fix issue with Android Intel/Atom/x86 tablets not able to download the latest update
6  General / Help and Support / Re: Music props glitch 2 on: August 07, 2020, 07:05:24 AM
Should be fixed now in the newest update (1.8.2)
7  General / Help and Support / Re: Papa Louie Pals Hair Glitch on: August 07, 2020, 07:05:05 AM
In the newest update (1.8.2) we've adjusted the hair in a bunch of poses, so this should fix a lot of these issues.  We also updated some of the hairstyles that were missing some of the hair continuing around the back to fill in gaps like in that last picture.
8  General / Help and Support / Re: Pastaria/Sushiria Update glitch on: August 07, 2020, 07:02:56 AM
This is now fixed in the newest update (1.8.2)
9  General / Help and Support / Re: PLP Outfit Errors? on: August 07, 2020, 07:02:29 AM
Doan's shoes are fixed in the newest update now (1.8.2)
10  General / Help and Support / Re: PLP Glitches on: August 05, 2020, 08:45:42 AM
For anyone with purchase issues, feel free to PM me or email with more information and I'll try to help.  This information would be helpful:

- iOS or Android?
- Brand and model of device
- Version of Android or iOS running on device
- Is this a family account / child account?
- Are there parental controls set for your account preventing in-app purchases?
- Using WiFi or cell data?

In many cases, a temporary problem with your internet connection can cause error messages when attempting to make purchases, and quitting and restarting the app can sometimes fix that, or powering off and rebooting your device.
11  General / Help and Support / Re: PLP Glitches on: August 05, 2020, 08:36:53 AM
These gloves have a glitch

Thanks, I'll add that to the list!
12  General / Help and Support / Re: PLP Glitches on: August 04, 2020, 05:38:25 PM
@Breadstick hmm strange, could you let me know what device you're using (brand and model would be helpful), and which version of Android or iOS it's running?

Have you had trouble with buying packs before?  That message usually comes up if your WiFi is turned off, or your device has parental controls that prevent you from making in-app purchases.  Sometimes restarting your device can fix that if it's just a temporary issue with your internet connection.
13  General / Help and Support / Re: PLP Glitches on: August 04, 2020, 12:17:19 PM
For reference, here are the glitches I'm working on fixing for an update:

- Doan's shoes for Style A/B switched (link)

- Fix Doan's shoelaces for Halloween costume (link)

- Fix Neptune's Feast toga sleeves (link)

- Fix hair glitches with long hair (link and link)

- Fix music/body props disappearing when you start changing clothing and then click back/cancel (link)

- Fix problem with work gloves (link)

- Adjust Utah-style hair to look better with other bangs

- Adjust Utah-style bangs to look better with other hairstyles

- Attempt to fix issue with Android Intel/Atom/x86 tablets not able to download the latest update
14  General / Help and Support / Re: Music props glitch 2 on: August 04, 2020, 12:09:44 PM
Thanks for letting us know!  I'll add this to the list of things to fix in the next update.
15  General / Help and Support / Re: Music props glitch 2 on: August 04, 2020, 11:41:43 AM
Ahh geez, so it looks like it's fixed if you change clothing, or change to a saved outfit, or cancel changing a saved outfit... but it's broken again if you click the "back" arrow button in the top bar of the change-clothing screen?
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